What we collect
When you use the contact form, we collect your name, email address, phone number, subject, and message. When you use the support form, we also collect your request type and the application it concerns. When you write to us by email, we receive whatever you include in your message.
When you browse this website, Google Analytics collects access data such as the pages you visit, your device and browser type, and approximate location. This data is handled by Google under its own privacy policy. Our server also keeps standard access logs and the session cookies needed to run the site.
How we use it
We use your personal information only as far as these purposes require:
- Answering your contact or support request and carrying out any contract between you and SMB Base
- Sending you information about events and similar news
- Understanding how the website is used so we can improve it, based on aggregated analytics data
How we store and share it
Form submissions are stored in our database and forwarded to our team by internal notification email so your request can be handled. We take appropriate security measures to stop your information from being leaked, lost, damaged, or accessed without permission.
We use service providers to run this website: Google Analytics processes access data as described above, and our hosting, email delivery, and database providers handle data only to provide their service to us. We do not sell your personal information to anyone.
Apart from these providers, we don't give your personal information to third parties, except in the following cases:
- When the law requires it
- When it is needed to protect someone's life, body or property and it is difficult to get your consent
- When a national or local government body, or someone acting on its behalf, needs our cooperation to carry out duties set by law, and asking for your consent could get in the way of that work
Your rights and contact
You may ask us to show, correct, or delete the personal information we hold about you. To make such a request, or if you have any question about this policy, write to [email protected]. We reply by email within 4 working days.
We follow the laws and rules that apply to handling personal information. We review this policy regularly and improve it where needed.